......(continued from customer care the octopus )
The Winner:::: Singtel:
[This octopus is the uncontested winner at having a poor...nay...no head-arm coordination - so much so that it almost definitely deserved an entire piece dedicated to it.
December
: Buy a new BB. All excited go jumping along to the nearest Singtel dealer, show him the BB and get a new connection.
Dealer: "
It'll get connected in 3 days"
"OK, but it does work with BB right?"
Dealer:
"Ofcourse"2 days later, call customer care in over excitement
After 10 min on IVR
"Ma'm we told you the connection takes 3 days to get activated. Please wait for 3 days before confirming" [Ok fine...huh!!]
5 days later
After 10 min on IVR
"I am sorry mam but your connection is not updated in our system yet. Please wait until Tuesday" [pffffff.....]
Tuesday
After 10 min on IVR
"I am sorry mam but your connection is not updated in our system yet.""Huh? I have had this number for 10 days now. You said it'll get activated in 3 days! What's going on"
"I am not sure Ma'm. Let me find out and call you back"
[ Its ok
, relax! wait for her to call back, she will sort it out]
Wait till evening, call back
After 10 min on IVR
and 10 min of explaining the background to some one else
"..so you see, xxx had told me she will call me in an hour with an answer. Its been 5 hours and I still haven't heard back."
"Ok, ma'm let me arrange for a callback"
[But that's what she did in the morning!sigh...]
20 minutes later
"Hi Ma'm this is xxx calling from Singtel. We have activated your line. You just need to restart your phone and your connection will work"
3 days, 20 restarts and another IVR routine later
"Ma'm have you tried restarting your phone? Your connection is active"
"Yes, I did tha..." [CLICK]
Needless to say by now I was furious, so I called them again - this time to scream!
After an extremely frustrating dialogue and many "call transfers to supervisors" later, ..
"Ma'm the plan you have bought is incorrect. It doesn't work for blackberry"
"I am sorry what???????"
"Ma'm the plan...."
"Ya I heard you the first time - I didn't buy this plan, your dealer sold it to me! And I checked with him! he said it WILL work with a BB!!!!"
People were turning to look at me. So I decided to calm down.
"Okay, can you change it to a plan that does work with BB?"
"Yes Ma'm, i can put you on blahhhhhh... it will cost you twice..""I don't want that, disconnect this number"
"Sorry mam your connection is under a 1 month contract, I can't disconnect"
"But the connection doesnt work!!!"
Another transfer to supervisor, going by the number of transfer, I should have been talking to the CEO by now!!
"Your team is telling me they can put me on plan blahhhhhh at twice the cost"
"Sorry mam, but plan blahhhhh wouldn't work for your BB for reason blahhhhh""What???!!!!! Your team just told me it will..what kind of....pfff...okay fine...so there's no way I can buy a BB plan from you, so disconnect this number - I dont want this"
"Sorry mam but your connection is under a 1 month contract...."
[so you see dear customer....our dealer was a thug who sold you the wrong plan, our team is made up of complete idiots and our policies were designed by kindergartner who we paid peanuts and i don't care if you die of frustration, you chose us and now you must live with your choices....]
......
Finally 1 month later my number got disconnected
15 days later I got a bill. Registration fee + 1 month charges + 2 month charges in advance = S$150 ????!!!!
A similar battle to the above ensued over the completely ridiculous bill, only this time with the billing department. Finally they conceded that I should not be expected to pay anything to them.
And so they went overboard in their realisation. The next bill I received was a S$ -150 !! Yes..acc to them they owed me S$150! :D My happiness didn't last though, the next day I was the one receiving the call!! :P
Latest status - 5 months after I bought a connection that never worked , 4 months after it got disconnected ----
I have a bill that says "Amount due S$150 " ?????????????
And a cheque from Singtel "refunding" my S$150 !!!!!!!!!!!!!!
