I need an a-pin

I thought infinite loops exist only as bugs in softwares. I sincerely hope I made some very stupid mistake, or else, this morning's incident is bound to have a lasting impact on my notion... ;)

Worried about not being able to check my credit card outstanding statement, I decided to generate an a-pin for my credit card. And so I called up the ICICI helpline...Here's how it went...


me: dial...
them: (its ringing)...please enter your 16-digit credit card number
me: xxxx-xxxx-xxxx-xxxx
them: please enter your 4 digit a-pin...
me:?????
them: or to generate a pin online, press 1
me: 1
them: please enter the verification code on the reverse of your card...
me: xxx
them: please wait while we connect to a phone-banking-officer, your wait time is approx 4 minutes
...after 4-5 minutes of listening to the safe banking instructions(which if I had practiced I wouldn't be calling thwem up...and now that I have called them up, its obcviously too late !! )....
them: goodafternoon how may I assist you?
me: I need to get an a-pin generated for my cr. card
them: can I have your cr card no. please?
me: (again??) xxxx-xxxx-xxxx-xxxx
them: can I have your Date-of-birth please?
me: dd-mmm-yyyy
them: can I have your Credit Card expiry date for verification purposes?
me: (pfff)...mmm-yyyy
them: thankyou ma'm!! I'll transfer your call to the appropriate menu, you can generate your a-pin directly...
me: (finallly!!!) thnx..
...back to the menu....
them: please enter your 16-digit creadit card no.
me: (iiiiiiiii!!!!) xxxx-xxxx-xxxx-xxxx
them: please enter the verification code on the reverse of your card...
me: xxx
them: please enter your 4 digit a-pin...
me: oh-God-is-this happening all over again!??!
them: or to generate a pin online, press 1
me: 1
them: please wait while we connect to a phone-banking-officer, , your wait time is approx 4 minutes..........


If you can figure out where I made that seemingly un-apparent stupidity and chose the wrong option, please let me know, else... I'll call the ICICI helpline again ... :P